A Customer Service-Positive Work Environment Workshop was held Oct. from 12:30 to 2 p.m. in the Elkin High School media center for all support staff of Elkin City Schools.
Chad Tidd, owner/manager of Chick fil-A in Mount Airy, shared his ideas on “great customer service” and a “positive work climate” for any organization. Tidd and Dr. Randy Bledsoe, superintendent of Elkin City Schools, provided lunch for the support staff. Lunch included a Chick-fil-A sandwich, waffle fries, a drink and a cookie.
Tidd shared his philosophy of service to others included: anticipating the needs of others; taking care of one another and extending hospitality to others. He noted four areas that every employee should radiate while serving the customer: making eye contact, smiling, staying connected and speaking with enthusiasm/happiness in their voice.
In his engaging discussion with the support staff, Tidd discussed how colleagues can better serve each other, that their specific job matters to others and our responsibility is to interact in a positive manner as we serve our students, staff, parents and community.
The ECS support staff included secretaries, bookkeepers, receptionists, custodians, maintenance, cafeteria staff, administrators, directors and the technology staff.