Northwest Community Care Network (NCCN) has received a three-year accreditation in intensive case management from the National Committee for Quality Assurance (NCQA). Northwest Community Care Network provides quality medical care to the Medicaid population in seven northwestern North Carolina counties. NCQA’s accreditation is the culmination of a voluntary, nearly three-year review process for NCCN.
To receive this designation, Northwest Community Care Network demonstrated “strong performance” of functions outlined in the standards for Complex Case Management Accreditation. Earning NCQA’s Accreditation is an indication that a case management program is dedicated to care coordination, patient-centeredness and improving quality of care: getting the right care to patients at the right time. The standards are intended to help organizations achieve the highest level of performance possible, increase adherence to care guidelines and create an environment of continuous improvement.
”Receiving this national recognition for our care management work is a credit to both our care managers and supporting staff. This is a meaningful confirmation of the excellence of this staff and our programs,” said Jim Graham, executive director, NCCN.
In order to receive the Complex Case Management Accreditation, NCCN met or exceeded ten standards, including Patient Identification and Assessment, Care Planning, Staff Training, Patient Rights and Responsibilities, and Privacy and Security. NCQA’s high standards encourage organizations to continuously enhance the quality of services they deliver. NCQA Case Management Accreditation is the only program that focuses on care transition, the management of patients moving between providers or treatment settings.
“Case Management Accreditation moves us closer to measuring quality across population health management initiatives,” said Margaret E. O’Kane, president, NCQA. “Not only does it add value to existing quality improvement efforts; it also demonstrates an organization’s commitment to the highest degree of improving the quality of their patients’ care.”